Refund policy

Last updated 26 August 2026. This policy applies to paid subscriptions and one-off design passes.

Short version: if the tool didn't work for you, we'd rather refund you than argue.

Subscriptions

Cancel any time; cancelling stops the next renewal and you keep access until the end of the paid period. If you are unhappy in the first 14 days of a new subscription, tell us and we refund that payment in full.

One-off design passes

A design pass is delivered immediately (your exports unlock as soon as the payment completes). If an export is defective, wrong, or would not print at the stated size, tell us within 14 days and we refund it.

EU and UK consumers

Nothing here limits your statutory rights. For digital content supplied immediately, you consent at checkout to delivery before the end of the usual 14-day withdrawal period; the goodwill terms above apply regardless.

How to cancel

Cancel yourself, at any time, from your account: the cancel and update-card links there go straight to our payment provider, so you never need to ask us. Cancelling stops the next renewal and leaves your access running to the end of the period you have already paid for.

How to ask for a refund

Email us via the contact page and include the email address you paid with. Payments are processed by Paddle as merchant of record, so your receipt also carries their support contact; either route reaches a refund.